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Information

 

Complaints

We hope that by spending time getting to know our clients and providing a personal service we are able to avoid any complaints.  However, should any issues arise or you are dissatisfied with a recommendation we have made please contact David MacNeil to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:

 

In writing: David MacNeil, The Compliance Officer, Castlebay IP LLP

Crosstrees House, 14 Sandyford Place, Glasgow G3 7NB

By phone: +44 (0141) 212 7930

By e-mail:  davidmacneil@castlebayinvestments.com

 

Please be assured we treat complaints seriously. For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).

 

Contact details for the Financial Ombudsman are:

Financial Ombudsman Service

Exchange Tower

London E14 9SR

Tel: 0800 023 4567

www.financial-ombudsman.co.uk

 

Financial Services Compensation Scheme

We are also covered by the Financial Services Compensation Scheme (‘FSCS’). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Investments - most types of investment business are covered for up to a maximum of £85,000.

We will not advise on other financial products which are not regulated by the Financial Conduct Authority (FCA).

Contact details for the FSCS:

Beaufort House

15 St Botolph Street

London EC3A 7QU

0800 678 1100

www.fscs.org.uk

Castlebay Investment Partners LLP is authorised and regulated by the Financial Conduct Authority (624445)
Registered Office: Crosstrees House, 14 Sandyford Place, Glasgow  G3 7NB  Tel: 0141 212 7930
Castlebay Investment Partners LLP is a Scottish Registered Limited Liability Partnership SO304149

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