We hope that by spending time getting to know our clients and providing a personal service we are able to avoid any complaints. However, should any issues arise or you are dissatisfied with a recommendation we have made please contact David MacNeil to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:
In writing: David MacNeil, The Compliance Officer, Castlebay IP LLP
Crosstrees House, 14 Sandyford Place, Glasgow G3 7NB
By phone: +44 (0141) 212 7930
By e-mail: firstname.lastname@example.org
Please be assured we treat complaints seriously. For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).
Contact details for the Financial Ombudsman are:
Financial Ombudsman Service
London E14 9SR
Tel: 0800 023 4567
Financial Services Compensation Scheme
We are also covered by the Financial Services Compensation Scheme (‘FSCS’). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Investments - most types of investment business are covered for up to a maximum of £85,000.
We will not advise on other financial products which are not regulated by the Financial Conduct Authority (FCA).
Contact details for the FSCS:
15 St Botolph Street
London EC3A 7QU
0800 678 1100